Frequently Asked Questions
Can FATZ accommodate large parties? ^ Top
At FATZ, we strive to accommodate all of our guests' needs. Some
locations are able to host large parties and groups. Visit our locations
page to contact
your nearest FATZ.
How do I get recipes for my favorite FATZ dishes? ^ Top
We appreciate your interest in our food. Please fill out the Contact Us
with your specific request, and we'll get right back to you.
How do I make a suggestion for a new FATZ location? ^ Top
At FATZ, we value and appreciate your feedback. Please make your
location suggestion using our Contact Us
Does FATZ accept reservations? ^ Top
FATZ does not accept reservations as a general practice. However,
we will try to accommodate your reservation request when possible.
Please contact your nearest FATZ
Who do I contact if I had a positive or poor guest experience at FATZ?^ Top
At FATZ, we value and appreciate your feedback. Please let us know
about your experience using our Contact Us
form. We also encourage you to
express your concerns to our restaurant management staff at your nearest
Who do I contact if I’m a member of the media?^ Top
Thank you for your interest in FATZ. Please submit your request
through our Contact
form, and a member of our marketing team will get back to
Does FATZ offer franchise opportunities?^ Top
FATZ offers careers as Operating Partners for highly motivated
people with a commitment to exceptional guest service. For more
information, visit our Operating Partner
contact us using the Contact Us
Where can I find nutrition information?^ Top
Your health is important to us here at FATZ. Please visit our nutrition page
to find information on all of our main menu items. You can also download our nutrition information
What credit cards does FATZ accept?^ Top
We accept American Express, Diner's Club, Discover, MasterCard, and Visa.
Does FATZ offer gluten-free food options?^ Top
Yes, we offer gluten-free options. Gluten-free menu items are identified with a "G" in our menus. You may also wish to visit our allergen page
for information and to view or download a full list of items.
What hours is FATZ open?^ Top
Most FATZ locations are open starting at 11 AM and closing times may vary between 9 PM and 11PM depending on day of the week. For the operating hours of a specific location, visit our Locations
Is FATZ open for breakfast?^ Top Does FATZ have a Seniors day?^ Top
FATZ offers a special menu for guests 50 years young and up, at a price that's special too. It is available at all FATZ restaurant locations every Tuesday from 3 pm - 10 pm. View our FATZ Classic Tuesdays menu
FATZ Friends E-Club
How do I sign up for the E-Club?^ Top I have not received emails or my coupon from the FATZ E-Club. When should I expect them?^ Top
First of all, thank you for joining our FATZ Friends E-Club. There could be a number of reason why you are not receiving our E-Club emails. Some of the most commons ones include:
- You signed up at the restaurant within the last week or two. In this case, your registration is still getting processed. Once processed, we will send you a welcome email.
- Your birthday is more than seven days away. We send our birthday messages seven days before your birth date.
- Our email may have been filtered for spam. Check your junk mail folder for possible spam filtering. To ensure delivery of future e-club emails, try adding firstname.lastname@example.org to your address book.
- You filled out the registration slip a while ago, but we couldn't process it. In this case, we invite you to register for our E-Club online.
- You registered a while ago but under a different name and email address than the one you're using now. If you can provide us with that information, we'll be glad to look into it.
- Check the following settings of your email application (i.e. Outlook) or those within your email provider:
- Filters: - do you have any filters directing incoming emails from email@example.com to go to another folder?
- Forwarding - have you set any forwarding instructions for emails from firstname.lastname@example.org to go to another email address?
- Blocked Address - email@example.com might be on the Blocked Addresses list. To ensure delivery, add firstname.lastname@example.org to the Safe Senders list.
If none of the above apply to you, please contact us using our Contact Us form. We will look into the matter immediately and promptly get back to you.
I need to update my email address. How can I do that?^ Top
You can update your email address by clicking the 'Update Your Information' link located at the bottom of any of our E-Club emails.
If you do not have access to an E-Club email, please let us know using our Contact Us form. We will update your email address promptly.
I want to unsubscribe from the E-Club. How do I do that?^ Top
We offer one-click unsubscribe. Simply click the 'Unsubscribe' link located at the bottom of any of our E-Club emails, and you will be automatically unsubscribed.
If you do not have access to an E-Club email, please let us know using our Contact Us form. We will unsubscribe you immediately.
The children in our group are under 16 years of age; can they still help as volunteers?^ Top
There are some positions that younger children may volunteer for
such as hosting and assisting with cleanup. We ask that any
volunteers performing more strenuous tasks (i.e. pouring hot coffee
or carrying heavy dishes of food) be at least 16 years of age.
Can we raise additional funds by holding a small auction or raffle at our breakfast?^ Top
Absolutely! This is your event and it’s a great idea to try to raise additional funds while you have all your supporters gathered in one location. If you plan to do something like this, please be sure to discuss it with the restaurant in advance of the event.
We would like to have a “child’s price” for attendees under a certain age. Can we have tickets with varying prices?^ Top
All marketing communications will reflect a $7 ticket price and children under 6 years of age free. If you charge the $7 price, your group will make $4 profit on each ticket. If you decide to sell some tickets for less than the $7 price, you still owe FATZ $3 per attendee or communicated ticket sold, whichever is greater.
Do our volunteers have to buy tickets? ^ Top
You owe FATZ $3 per attendee or communicated ticket sold, whichever is greater. If you choose not to charge your volunteers to eat at the event, you still owe FATZ $3 for each of their breakfasts.
Are there a minimum and maximum number of tickets to sell?^ Top
The minimum number of tickets to sell is 75. This minimum has been set to make this a worthwhile and profitable event for all involved parties. There is no maximum number of tickets to sell.
What is the time frame for the volunteers?^ Top
We ask that volunteers arrive 45 minutes before the start of the event to meet with the restaurant team and adequately prepare for their respective positions. The breakfast can start at either 7:30 or 8:00 AM and end at 10:00 or 10:30 AM. Once the breakfast has ended, volunteers will be asked to help clean up so that the employees can prepare the restaurant to open for business as usual.
How many volunteers do I need? ^ Top
The number of volunteers you'll need in each position is based on
ticket sales and reviewed with you by the restaurant operator.
How do we pay FATZ their portion of the ticket price?^ Top
Please be sure that the contact for your group arrives the day of the event prepared to pay by check that day. Upon completion of the breakfast you will be asked to write a check for $3 per attendee or communicated ticket sold, whichever is greater, and give it to the restaurant operator before you leave.
Who is eligible for a fundraiser?^ Top
Fundraising is open to individuals and all non-profit groups and organizations.
What food and beverages are included for the price of a ticket?^ Top
Each ticket entitles the bearer to three pancakes, sausage links, fruit cup and a non-alcoholic beverage (coffee, tea, soda – free refills; milk, orange juice, hot tea – one glass).
Does FATZ allow walk-ins or must all tickets be pre-sold?^ Top
It is important for the restaurant to have an estimate of how many attendees are expected so that we can staff and prepare food appropriately. That is why we ask the group contact to call the restaurant two days prior to the event to give an estimated head count. However, if a few people show up at the door without previously-purchased tickets, we will do our best to accommodate them.
Would FATZ be interested in sponsoring my event?^ Top
Ask to speak to an Operating Partner at your local Fatz
organizing a Charity Short Stacks for Big Change Pancake Event.
How do I order marketing templates?^ Top
To order templates, simply inform the restaurant of your interest to support your event with any or all of the following materials: flyers, banners, signs, tickets and a press release.
How do I buy a gift card?^ Top How can I check the balance of my current gift card?^ Top
To make it convenient for you to check your balance at any time, we
offer an online balance checker. Please visit the gift
page or click on this Check Your Balance
I live outside the United States. Can I order a gift card online?^ Top
Unfortunately, we do not offer online purchasing to guests outside
the continental United States.
Can I send a personal message with my gift card purchase?^ Top
Yes, you can send a personal message with your gift card purchase.
Can I reload or add to an existing gift card?^ Top
No, at this time you cannot reload a gift card.
Can I print a gift card for immediate use?^ Top
FATZ is working on bringing you this convenient service. However,
at this time, all gift cards purchased online are sent via US Mail
or FedEx. To purchase a gift card for immediate use, please visit
your nearest FATZ location
Can I mail a gift card to another person?^ Top
We love gift-giving here at FATZ! You can make your gift card
purchase online to deliver to your friends and family any time.
Place your order here
Do FATZ gift cards expire? ^ Top
FATZ gift cards never expire.
Are there any service fees for gift cards? ^ Top
FATZ gift cards do not have any associated service fees.
Can a gift card be reused? ^ Top
Yes! You can reuse your FATZ gift cards as many times as you like
until the balance is used up.
In what denominations can I get a gift card? ^ Top
FATZ gift cards can be purchased for any denomination and are
available in $5 increment amounts.
Do you offer a large purchase discount on gift cards? ^ Top
Yes. Our FATZ Gift Card Group Discount Program offers a discount
amount of 10% on card orders totaling $1,000-$2,499 and 15% on card
orders totaling $2,500+minimum purchase amount is $1,000 and
denominations are available in any amount. Please contact your nearest
to place your order.
What happens if I lose my gift card? ^ Top
A FATZ gift card cannot be replaced if lost or stolen.
How much is shipping?^ Top
First Class US Mail is completely FREE! Delivery takes 3-10 business days. P.O. Boxes must use this option.
We also offer the following options for orders that need to be expedited:
- FedEx Priority Overnight® - $12.20 (next-business-day morning)
- FedEx Standard Overnight® - $10.59 (next-business-day afternoon)
- FedEx 2Day® - $8.17 (2 business days)
- FedEx Express Saver® - $7.55 (3 business days)
Can gift cards be used for tax & gratuity?^ Top
You may apply your gift card to food, beverage, and tax but not to gratuity.
Can I get back any unused portion of my gift card?^ Top
No. The balance will remain on your gift card until your the full value has been depleted.