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Frequently Asked Questions


General FAQs

At FATZ, we strive to accommodate all of our guests' needs. Some locations are able to host large parties and groups. Visit our locations page to contact your nearest FATZ.

We appreciate your interest in our food. Please fill out the Contact Us form with your specific request, and we'll get right back to you.

At FATZ, we value and appreciate your feedback. Please make your location suggestion using our Contact Us form.

FATZ does not accept reservations as a general practice. However, we will try to accommodate your reservation request when possible. Please contact your nearest FATZ about your plans.

At FATZ, we value and appreciate your feedback. Please let us know about your experience using our Contact Us form. We also encourage you to express your concerns to our restaurant management staff at your nearest FATZ location.

Thank you for your interest in FATZ. Please submit your request through our Contact Us form, and a member of our marketing team will get back to you.

FATZ offers careers as Operating Partners for highly motivated people with a commitment to exceptional guest service. For more information, visit our Operating Partner page or contact us using the Contact Us form.

Your health is important to us here at FATZ. Please visit our nutrition page to find information on all of our main menu items. You can download our nutrition information or use our interactive nutrition calculator.

We accept American Express, Diner's Club, Discover, MasterCard, and Visa.

Yes, we offer gluten-free options. Gluten-free menu items are identified with a "G" in our menus. You may also wish to visit our allergen page for information and to view or download a full list of items.

Most FATZ locations are open starting at 11 AM and closing times may vary between 9 PM and 11PM depending on day of the week. For the operating hours of a specific location, visit our Locations page.

FATZ offers lunch and dinner service only. However, breakfast is served when a restaurant hosts a Short Stacks for Big Change fundraiser.

FATZ offers a special menu for guests 50 years young and up, at a price that's special too. It is available at all FATZ restaurant locations every Tuesday from 3 pm - 10 pm. View our FATZ Classic Tuesdays menu.

FATZ Friends E-Club

The FATZ Friends E-Club is a great way to stay on top of all of the latest news and offers from FATZ. You can join at any restaurant or click to Join our FATZ Friends E-Club online today!

First of all, thank you for joining our FATZ Friends E-Club. There could be a number of reason why you are not receiving our E-Club emails. Some of the most commons ones include:
  • You signed up at the restaurant within the last week or two. In this case, your registration is still getting processed. Once processed, we will send you a welcome email.
  • Your birthday is more than seven days away. We send our birthday messages seven days before your birth date.
  • Our email may have been filtered for spam. Check your junk mail folder for possible spam filtering. To ensure delivery of future e-club emails, try adding eclub@fatz.bwmta.com to your address book.
  • You filled out the registration slip a while ago, but we couldn't process it. In this case, we invite you to register for our E-Club online.
  • You registered a while ago but under a different name and email address than the one you're using now. If you can provide us with that information, we'll be glad to look into it.
  • Check the following settings of your email application (i.e. Outlook) or those within your email provider:
  1. Filters: - do you have any filters directing incoming emails from eclub@fatz.bwmta.com to go to another folder?
  2. Forwarding - have you set any forwarding instructions for emails from eclub@fatz.bwmta.com to go to another email address?
  3. Blocked Address - eclub@fatz.bwmta.com might be on the Blocked Addresses list. To ensure delivery, add eclub@fatz.bwmta.com to the Safe Senders list.

If none of the above apply to you, please contact us using our Contact Us form. We will look into the matter immediately and promptly get back to you.

You can update your email address by clicking the Update Profile located at the bottom of any of our E-Club emails.

If you do not have access to an E-Club email, please let us know using our Contact Us form. We will update your email address promptly.


We offer one-click unsubscribe. Simply click the Unsubscribe link located at the bottom of any of our E-Club emails, and you will be automatically unsubscribed.

If you do not have access to an E-Club email, please let us know using our Contact Us form. We will unsubscribe you immediately.


Fundraising

There are some positions that younger children may volunteer for such as hosting and assisting with cleanup. We ask that any volunteers performing more strenuous tasks (i.e. pouring hot coffee or carrying heavy dishes of food) be at least 16 years of age.

Absolutely! This is your event and it’s a great idea to try to raise additional funds while you have all your supporters gathered in one location. If you plan to do something like this, please be sure to discuss it with the restaurant in advance of the event.

All marketing communications will reflect a $7 ticket price and children under 6 years of age free. If you charge the $7 price, your group will make $4 profit on each ticket. If you decide to sell some tickets for less than the $7 price, you still owe FATZ $3 per attendee or communicated ticket sold, whichever is greater.

You owe FATZ $3 per attendee or communicated ticket sold, whichever is greater. If you choose not to charge your volunteers to eat at the event, you still owe FATZ $3 for each of their breakfasts.

The minimum number of tickets to sell is 75. This minimum has been set to make this a worthwhile and profitable event for all involved parties. There is no maximum number of tickets to sell.

We ask that volunteers arrive 45 minutes before the start of the event to meet with the restaurant team and adequately prepare for their respective positions. The breakfast can start at either 7:30 or 8:00 AM and end at 10:00 or 10:30 AM. Once the breakfast has ended, volunteers will be asked to help clean up so that the employees can prepare the restaurant to open for business as usual.

The number of volunteers you'll need in each position is based on ticket sales and reviewed with you by the restaurant operator.

Please be sure that the contact for your group arrives the day of the event prepared to pay by check that day. Upon completion of the breakfast you will be asked to write a check for $3 per attendee or communicated ticket sold, whichever is greater, and give it to the restaurant operator before you leave.

Fundraising is open to individuals and all non-profit groups and organizations.

Each ticket entitles the bearer to three pancakes, sausage links, fruit cup and a non-alcoholic beverage (coffee, tea, soda – free refills; milk, orange juice, hot tea – one glass).

It is important for the restaurant to have an estimate of how many attendees are expected so that we can staff and prepare food appropriately. That is why we ask the group contact to call the restaurant two days prior to the event to give an estimated head count. However, if a few people show up at the door without previously-purchased tickets, we will do our best to accommodate them.

Ask to speak to an Operating Partner at your local Fatz about organizing a Charity Short Stacks for Big Change Pancake Event.

To order templates, simply inform the restaurant of your interest to support your event with any or all of the following materials: flyers, banners, signs, tickets and a press release.

Gift Cards


To make it convenient for you to check your balance at any time, we offer an online balance checker. Please visit the gift card page or click on this Check Your Balance link.

Unfortunately, we do not offer online purchasing to guests outside the continental United States.

Yes, you can send a personal message with your gift card purchase.

No, at this time you cannot reload a gift card.

FATZ is working on bringing you this convenient service. However, at this time, all gift cards purchased online are sent via US Mail or FedEx. To purchase a gift card for immediate use, please visit your nearest FATZ location.

We love gift-giving here at FATZ! You can make your gift card purchase online to deliver to your friends and family any time. Place your order here.

FATZ gift cards never expire.

FATZ gift cards do not have any associated service fees.

Yes! You can reuse your FATZ gift cards as many times as you like until the balance is used up.

FATZ gift cards can be purchased for any denomination and are available in $5 increment amounts.

Yes. Our FATZ Gift Card Group Discount Program offers a discount amount of 10% on card orders totaling $1,000-$2,499 and 15% on card orders totaling $2,500+minimum purchase amount is $1,000 and denominations are available in any amount. Please contact your nearest FATZ to place your order.

A FATZ gift card cannot be replaced if lost or stolen.

First Class US Mail is completely FREE! Delivery takes 3-10 business days. P.O. Boxes must use this option.

We also offer the following options for orders that need to be expedited:
  • FedEx Priority Overnight® - $12.20 (next-business-day morning)
  • FedEx Standard Overnight® - $10.59 (next-business-day afternoon)
  • FedEx 2Day® - $8.17 (2 business days)
  • FedEx Express Saver® - $7.55 (3 business days)

You may apply your gift card to food, beverage, and tax but not to gratuity.

No. The balance will remain on your gift card until your the full value has been depleted.